Tel: 01630 673 426
Sunday 16 June 2019

PROCEDURE FOR HANDLING COMPLAINTS

Councillors are unpaid volunteers acting to serve the community as the first tier of local government.

Every Councillor is required to adhere to the Code of Conduct, and act in an honest and democratic way.

Loggerheads Parish Council aims to provide good quality services on every occasion but sometimes things can go wrong. The purpose of the complaint procedure is to find out what went wrong and try to put things right for the future. If you are dissatisfied with the standard of service, the actions or lack of action by the Council, the Councillors, its employees or anyone providing services on behalf of the Council, we would like you to let us know so that we can put things right.

If you wish to make a complaint please read the procedure attached (adopted in February 2019) and follow the steps.

Complaint procedure